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How dearlottry Handles Your Personal Data

At dearlottry, we are transparent about every piece of data we collect from your account — from registration details to payment records processed via UPI, Paytm and PhonePe.

Data TransparencyUPI & Paytm Account ContextYour Right to AccessSecure Data StorageIndia-Applicable Policy

Explore the Lobby Read FAQ

Explore the Scope of Our Data Policy

dearlottry Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts opened on dearlottry where access is permitted under local law. We collect the information you provide during account creation — name, contact details and payment identifiers such as your UPI handle, Paytm number or PhonePe-linked mobile — along with

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device data, session logs and transaction records. We collect this data to operate your account, process withdrawals and deposits, prevent fraud and comply with applicable legal obligations. We do not sell your personal data to third-party advertisers. Data shared with payment processors such as UPI networks,
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Paytm and PhonePe is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: account credentials are held while your account remains active, and transaction logs are retained for the period required by applicable financial regulations in your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Data Request With Us

If you have a question about your personal data, want to request a copy of what we hold, or need to raise a concern about how we have handled your information, our…

Email Privacy Support Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can verify your identity before acting on the request. We respond within 72 business hours.

Live Chat Data Queries Our live chat team is available daily and can log a formal privacy request on your behalf, escalate it to the data team and give you a reference number to track progress through to resolution.

Account Settings Panel Some data actions — such as updating your contact number, changing your linked PhonePe or Paytm identifier, or downloading your transaction history — are available directly inside your account settings without contacting support.

HOW WE PROTECT YOUR DATA

Browse Our Data Handling Practices

Every technical and organisational measure below reflects how dearlottry actively protects the data attached to your account, from the moment you register to the point at which data…

Encrypted Data Storage

All personal data — including your registered mobile number, UPI handle and payment history — is stored using industry-standard encryption…

Cookie Controls

We use session cookies to keep you logged in and analytical cookies to understand how pages are navigated.

Account Security Measures

Your account is protected by password hashing, optional two-factor authentication and automatic session expiry after periods of inactivity.

Data Retention Schedule

We retain active account data for as long as your account is open.

Your Rights Under This Policy

You may request a copy of all personal data we hold about you, ask us to correct inaccurate records, or…

Third-Party Data Sharing

We share data only with processors necessary to operate your account — payment rails including UPI networks, Paytm and PhonePe…

Switch to the Answers You Need on Data

The questions below address the data and privacy topics we hear about most from account holders in India. If your question is not covered here, our privacy support team can assist you directly through email or live chat.

We collect your name, email address, registered mobile number, date of birth and any payment identifiers — such as your UPI handle, Paytm number or PhonePe-linked mobile — that you add to your account wallet. Device and session data is also logged automatically.

Transaction references and timestamps are stored on our servers for accounting and fraud-prevention purposes. Full UPI or Paytm credentials are never stored in plain text; they pass through encrypted channels to the payment processor and are not retained beyond what is needed to verify each transaction.

Email our privacy team from your registered address or raise a data-access request through live chat. We verify your identity first, then compile and send a full data export within 30 days of the verified request being received.

Yes. Submit a deletion request by email or live chat. We will remove or anonymise your personal identifiers within 30 days of account closure, unless applicable financial or legal regulations in your jurisdiction require us to hold certain records for a longer period.

We share data only with processors essential to running your account — payment networks including UPI, Paytm and PhonePe, fraud-screening services and our cloud hosting provider. We do not sell or rent personal data to advertisers or unrelated businesses under any circumstances.

Log in, go to your account settings panel and edit contact or payment details directly. For changes that require identity re-verification — such as updating your registered name — contact our support team through live chat and we will guide you through the steps.

We post an updated policy on this page and notify you by email or in-account message before changes take effect. Continued use of your account after the notified date constitutes acceptance; if you disagree, you may close your account and request data deletion at that point.

How dearlottry Handles Your Personal Data

Open a Data Request With Us

Browse Our Data Handling Practices

Encrypted Data Storage

Cookie Controls

Account Security Measures

Data Retention Schedule

Your Rights Under This Policy

Third-Party Data Sharing

Switch to the Answers You Need on Data

01 What personal data does dearlottry collect when I open an account?

02 Is my UPI or Paytm payment data stored on dearlottry servers?

03 How can I request a copy of all data dearlottry holds about me?

04 Can I ask dearlottry to delete my personal data?

05 Does dearlottry share my data with any third parties in India?

06 How do I update incorrect personal details on my dearlottry account?

07 What happens to my data if dearlottry updates this privacy policy?

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